Our fully experienced technicians are just a phone call away. Most issues can be resolved over the phone with the back up of detailed, graphical instructions which can be emailed.
Most problems are resolved very rapidly but should it be necessary, we will arrange for a technician to visit and resolve problems on site.
A service contract can also be offered if required.
Consumables
A full stock of consumables and spare parts are held in stock for same day dispatch to our customers.
Customer Feedback
We work closely with our customers and can tailor solutions to meet your specific needs. We are very proud that of the high level of praise we receive, below is an unsolicited recommendation from a leading pharmaceutical manufacturer.
From the initial contact made with Pharma Engineering to today, I can only sing the highest praises for them and the technology they have developed. The Stripfoil machine purchased for use with tablets has been instrumental in enabling huge waste savings in our area. Excellent throughput rates and yields have meant the machine paid for itself in a matter of weeks. The fact the machine has successfully processed every tablet and blister format we have presented to it, is testament to the robustness and flexibility of the design.
Furthermore, when we approached Pharma Engineering for a solution to deblistering one of our capsules formats, not only were they kind enough to loan us a machine specifically tailored for the job, they saw the task as a challenge which I find a particularly endearing trait of any business. As with tablets we achieved excellent results in terms of both quality and yields.
Despite the excellence of the technology Pharma Engineering offer, this is somehow eclipsed by their customer service and general support which is second to none. The team is professional, flexible and most importantly enthusiastic which mean doing business with them is a true pleasure. We look forward to continued business relationship with Pharma Engineering and please consider this a big thank you.
STRIPFOIL Helpline
For technical help or advice, please call us on +44 (0)1865 321662
Alternatively email us at info@stripfoil.com
Helpline hours:
9.00am – 5.00pm (Monday to Friday inclusive)
Out of hours: Please use our answering service for next working day priority callback. Emails are monitored out of these hours.
Please note: Our helpline is not available on public holidays in England.